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Empower Software Support Technician (W2 only)
Caledonia, MI 49316 US | Fully Remote TELECOMMUTE US
Job Description
- Provide technical/user support for the Empower Loan Origination System (Black Knight/Dark Matter - Vendor)
- Consult with Empower users to help them implement changes and best practices
- Support User inquiries to resolve issues and guide users through troubleshooting
- Collaborate with cross-functional teams (Technical and User)
- Perform system maintenance/updates
- Implement configuration changes where needed
- Develop and maintain documentation
- Monitor system performance and proactively identify areas for improvement
- Coordinate with vendors/third-party service providers to escalate and resolve complex technical issues
- Participate in testing activities where needed (UAT), (SIT), and related
Job Requirements
- Bachelor's degree preferred
- 3+ years of Empower Loan Origination System support (Technical and User support)
- Experience with SQL, PL/SQL, and scripting languages (e.g., Python, PowerShell)
- Consultative approach with Loan Origination users
- Familiarity with Mortgage Loan Origination functional processes
- Analytical and problem-solving skills
- Effective communication skills (technical and non-technical audiences)
- Ability to work independently with minimal supervision
- Collaborative work style for a team-oriented environment
- Knowledge/experience with Agile/Scrum concepts
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
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