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Empower LOS Software Support Technician (W2 only)

Caledonia, MI 49316 | Fully Remote

Posted: 07/19/2024 Job Type: Permanent/Direct Hire Industry: IT Job Number: 25212 Pay Rate: $ 80000.00 - $ 90000.00

Job Description

An iMPact Business Group client in the Financial Services industry is seeking to hire an Empower Loan Origination Application Support Analyst.

*** This position does NOT currently allow for Visa Sponsorship ***

This firm is growing and is routinely adding staff to their Application Support team.

This firm currently allows their Technology Staff to work full-remote, with just periodic travel to the Corporate HQ in Michigan if/when needed.

This position will provide ongoing Application and User support for the Empower Loan Origination system.

Duties:

  • Provide technical/user support for the Empower Loan Origination System (Black Knight/Dark Matter - Vendor)
  • Support User inquiries to resolve issues and guide users through troubleshooting
  • Collaborate with cross-functional teams (Technical and User)
  • Perform system maintenance/updates
  • Implement configuration changes where needed
  • Develop and maintain documentation
  • Monitor system performance and proactively identify areas for improvement
  • Coordinate with vendors/third-party service providers to escalate and resolve complex technical issues
  • Participate in testing activities where needed (UAT), (SIT), and related

Please Note: Candidates must be open to a work day that is based on the Eastern time zone.

Job Requirements

  • Bachelor's degree preferred
  • 3+ years of Empower Loan Origination system support (Technical and User support)
  • Experience with SQL, PL/SQL, and scripting languages (e.g., Python, PowerShell)
  • Familiarity with Mortgage Loan Origination processes
  • Analytical and problem-solving skills
  • Effective communication skills (technical and non-technical audiences)
  • Ability to work independently with minimal supervision
  • Collaborative work style for a team-oriented environment
  • Knowledge/experience with Agile/Scrum concepts

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

Internal Positions

We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

  • Recruiters
  • Account Managers

 

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About Caledonia, MI

Start your journey to a fulfilling career in lovely Caledonia, Michigan! Nestled in the heart of the Great Lakes State, Caledonia offers a perfect blend of small-town charm and big-city opportunities. Boasting a thriving job market, stunning natural scenery including the picturesque Paul Henry Thornapple Trail, and a vibrant arts scene with local gems like the Rueff Galleries, this area is an ideal place to grow both personally and professionally. Indulge in delicious Michigan cuisine, catch a show at the historic Caledonia Community Players Theatre, or root for the Grand Rapids Griffins hockey team at the Van Andel Arena – there's something here for everyone. Discover your next career move in Caledonia and unlock endless possibilities in this dynamic and enchanting region.

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iMPact Business Group is a professional staffing agency located in Grand Rapids, MI, and Tampa, FL. We were founded in 2004 and service candidates and clients nationwide. Our areas of specialization are in IT, Engineering, Finance/Accounting, and Business Administration/Process (HR, Marketing, Admin jobs, etc). Opportunities are available nationwide as well as remote.

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