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Empower LOS Software Analyst (W2 only)

Caledonia, MI 49316 | Fully Remote

Posted: 06/19/2024 Job Type: Permanent/Direct Hire Industry: IT Job Number: 25212 Pay Rate: $ 80000.00 - $ 90000.00

Job Description

An iMPact Business Group client in the Financial Services industry is seeking to hire an Empower Loan Origination Application Support Analyst.

*** This position does NOT currently allow for Visa Sponsorship ***

This firm is growing and is routinely adding staff to their Application Support team.

This firm currently allows their Technology Staff to work full-remote, with just periodic travel to the Corporate HQ in Michigan if/when needed.

This position will provide ongoing Application and User support for the Empower Loan Origination system.


  • Provide technical/user support for the Empower Loan Origination System (Black Knight/Dark Matter - Vendor)
  • Support User inquiries to resolve issues and guide users through troubleshooting
  • Collaborate with cross-functional teams (Technical and User)
  • Perform system maintenance/updates
  • Implement configuration changes where needed
  • Develop and maintain documentation
  • Monitor system performance and proactively identify areas for improvement
  • Coordinate with vendors/third-party service providers to escalate and resolve complex technical issues
  • Participate in testing activities where needed (UAT), (SIT), and related

Please Note: Candidates must be open to a work day that is based on the Eastern time zone.

Job Requirements

  • Bachelor's degree preferred
  • 3+ years of Empower Loan Origination system support (Technical and User support)
  • Experience with SQL, PL/SQL, and scripting languages (e.g., Python, PowerShell)
  • Familiarity with Mortgage Loan Origination processes
  • Analytical and problem-solving skills
  • Effective communication skills (technical and non-technical audiences)
  • Ability to work independently with minimal supervision
  • Collaborative work style for a team-oriented environment
  • Knowledge/experience with Agile/Scrum concepts
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About Caledonia, MI

Start your journey to a fulfilling career in lovely Caledonia, Michigan! Nestled in the heart of the Great Lakes State, Caledonia offers a perfect blend of small-town charm and big-city opportunities. Boasting a thriving job market, stunning natural scenery including the picturesque Paul Henry Thornapple Trail, and a vibrant arts scene with local gems like the Rueff Galleries, this area is an ideal place to grow both personally and professionally. Indulge in delicious Michigan cuisine, catch a show at the historic Caledonia Community Players Theatre, or root for the Grand Rapids Griffins hockey team at the Van Andel Arena – there's something here for everyone. Discover your next career move in Caledonia and unlock endless possibilities in this dynamic and enchanting region.