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ERP Support Specialist
Grand Rapids, MI 49512 US
Job Description
- ERP software administration, maintenance, training, and support of an MES system (IQMS).
- Utilizing Crystal Reports and Microsoft BI for ad-hoc Report Writing.
- Installation and support of Network, Desktop, and Mobile computing in a Microsoft environment.
- Configuring / Troubleshooting systems for Network access.
- Performing routine maintenance of computing equipment including Telecommunications.
- Computer asset management and organization.
- Troubleshoots and resolves moderately complex hardware and software problems.
- Manages system patching, updates, licensing, and security.
- Maintains server room organization.
- Assists in the management/maintenance of help desk tickets and supporting documentation.
- Provides hardware and software training to end users.
Job Requirements
- Associates Degree or higher (or high school graduation and two years of full-time related work experience).
- 2-3 years of Manufacturing, MES, ERP software support experience.
- IQMS, Crystal Reports, and Microsoft BI are considered a plus.
- Skill in assembling and disassembling PC hardware and installing and configuring company software.
- Effective communication of complex technical information to staff at all levels of technical knowledge.
- Collaborative and Customer Service approach.
- Strong problem-solving skills including the ability to diagnose complex technical issues.
- Ability to work extended and irregular hours, when necessary.
- Able to travel occasionally for training.
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
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