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ERP Support Specialist

Grand Rapids, MI 49512

Posted: 08/29/2023 Job Type: Permanent/Direct Hire Industry: IT Job Number: 23002 Pay Rate: $ 60000.00 - $ 80000.00

Job Description

Our manufacturing client in the Greater Grand Rapids, MI area is seeking an ERP Support Specialist to perform system administration, system support, problem solving, training, and general user support duties.  This role has broad Software as well as Hardware support responsibilities.

This position will involve:

  • ERP software administration, maintenance, training, and support of an MES system (IQMS).
  • Utilizing Crystal Reports and Microsoft BI for ad-hoc Report Writing.
  • Installation and support of Network, Desktop, and Mobile computing in a Microsoft environment.
  • Configuring / Troubleshooting systems for Network access.
  • Performing routine maintenance of computing equipment including Telecommunications.
  • Computer asset management and organization.
  • Troubleshoots and resolves moderately complex hardware and software problems.
  • Manages system patching, updates, licensing, and security.
  • Maintains server room organization.
  • Assists in the management/maintenance of help desk tickets and supporting documentation.
  • Provides hardware and software training to end users.

Job Requirements

  • Associates Degree or higher (or high school graduation and two years of full-time related work experience).
  • 2-3 years of Manufacturing, MES, ERP software support experience. 
  • IQMS, Crystal Reports, and Microsoft BI are considered a plus.
  • Skill in assembling and disassembling PC hardware and installing and configuring company software.
  • Effective communication of complex technical information to staff at all levels of technical knowledge.
  • Collaborative and Customer Service approach.
  • Strong problem-solving skills including the ability to diagnose complex technical issues.
  • Ability to work extended and irregular hours, when necessary.
  • Able to travel occasionally for training.
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