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Direct Payment Teller
Job Description
Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan's 10 million residents is seeking a talented and self-driven individual for needs serving in the role of Direct Payment Teller.
DUTIES:
The Payment Processing Teller is required, to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail and according to company policy and procedures.
30 WORK HOURS WEEKLY WITH A 6 HOUR PER DAY X 5 DAYS PER WEEK SCHEDULE.
The teller will:
- Process 7,000 monthly bill payments by accepting cash, check or money orders
- Answer general customer account questions
- Complete identity verification for new utility service customers
- Provide excellent customer service
- Work independently in an office related setting.
- Maintain organizational standards within assigned office.
- Control losses by following policies and procedures.
- Process payments accurately without errors.
- Perform to accuracy standards without exceptions.
*** The ability to successfully pass a pre-employment background check and credit check (as required for cash handling positions) ****
Job Requirements
SKILLS:
- Cash handling experience and a comfort in handling large sums of currency.
- Knowledge of Microsoft Office programs (Word, Excel, Outlook)
- The ability to type 40 words per minute & perform standard/routine office tasks.
- The ability to work independently & a track record of providing excellent customer service.
- Excellent verbal communication skills & organizational skills.
- The ability to maintain composure and professionalism with a challenging customer base.
- The ability to accept and follow direction and departmental policies and procedures without exception
- (Preferred Qualification) Experience with SAP applications including Cash Desk
- This position may provide occasional backup coverage to alternative direct payment office locations on a prearranged
basis.
EXPERIENCE & EDUCATION:
A high school diploma or GED (College education preferred)
