Customer Support Specialist
Michigan, Grand Rapids-Muskegon-
Our client, a manufacturing company in the Grand Rapids area, has an immediate opening for a Customer Support Specialist for a 6 month+ contract
Manage assigned customer base. Access customer portals to download customer purchase orders on a daily basis. Includes customer 0 Hour Flight returns. Requires thorough knowledge of customer s requirements.
Prepare, process and acknowledge customer purchase orders in accordance with ARMP002 and APS PRO 018 PO Review Process. Maintains records of order files and related support documentation.
Works with assigned Contract Managers to insure purchase orders meet contractual requirements.
Works with Operations to insure parts are available to build product and customer required delivery schedules can be met. Negotiates changes in ship dates with customers as necessitated by manufacturing schedules and/or changes in customer requirements.
Manage On Time Delivery reports on customer portals. Collaborate all late and early deliveries on a weekly basis to ensure our OTD ratings are correct.
Utilizing APD Export and Compliance office:
Identify export license requirements and prepare documents as required (GRR only).
Elevate boycott provisions and embargo restrictions to Export office.
Insure correct Incoterms are used for all methods of transportation.
Completes required export documentation for international customers.
Responsible for processing incoming quotes from assigned customer base in a timely fashion. Communicate the appropriate pricing and delivery information to the customer. Requires knowledge of sales policy, pricing structure and relevant customer contracts.
Initiates equipment spares orders from assigned customer base to avoid AOG situations.
Participates in Win-Hand Off meetings and communicates all relevant customer information with appropriate KAMs, Program Managers and Contract Managers.
As required, furnishes follow-up shipping documentation to customer on a timely basis
Education & Skills
Associates degree (AA) or equivalent education and experience.
2 or more years experience.
Solid knowledge and experience using MS Office (excel, word and Outlook)
Must be detailed oriented and accurate with all work.
Must be able to work independently, be flexible and able to shift priorities as required.
Requires excellent time management, administrative and organizational skills.
Performs all duties in complete compliance with all legal and ethical standards.
Maintains the security of classified and/or company proprietary information.
Provides necessary information to acquire/upgrade security clearances if required.
Must adhere to all company policies and procedures.
Performs other duties as assigned or as judgment and necessity dictate.
Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity