Customer Support Rep

Michigan, Kent

Posted: 10/03/2019 Industry: Other (HR, Admin, Mkt, Sales) Job Number: 13679 Pay Rate: $17.00 - $20.00

Our client, a growing business in the Grand Rapids, MI area is looking for a Customer Support Representative to join their team. This company provides competitive compensation, health and dental benefits, PTO, and matching 401k!

This position will involve:
Order entry in a fast-paced environment
Translate customer requests quickly, efficiently, and accurately
Support field reps through information, quotes, and communication
Keep customers informed on order and delivery status
Schedule work orders, deliveries, and special projects
Process returns and resolve customer issues
Collaborate to quickly resolve issues
Contribute positively to office culture
Maintain professionalism, integrity, and respect to customers and colleagues

Requirements
3+ Years of successful direct customer experience
Professionalism, integrity, and positive attitude
Willingness to take on new challenges
Successful and positive experience with coworkers
Ability to work individually and as part of a team
Exceptional listening and verbal communication skills
Strong written communication skills
High proficiency in Excel
Experience with customer management software
Experience in the produce or food industry a plus
Additional duties as assigned
Reports to Business Manager
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