Customer Support Administrator
Minnesota, Minneapolis-St. Paul-
Our client in the Burnsville, MN area is looking for a Customer Support Administrator to join their team!
First-line phone and e-mail support duties for our worldwide customers.
Primary interface with end-users of our software and online product offerings.
Various duties to assist our Manager of Customer
Handle all incoming support center telephone calls and email inquiries
Maintain and deliver user guides and other customer facing documentation
Administration of tools to track product orders, warranty details and other fulfillment-related information
Assist Manager of Customer Support in various duties as needed
Light administrative duties
Liaise between customers and all departments
Experience working with customers via telephone and email
Strong background using personal computers
Experience with software troubleshooting
Familiar with Microsoft Dynamics CRM, and Microsoft Business Suite software
Strong organizational and time management skills
Exceptional interpersonal communication skills
Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity