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Customer Service Representative
Cary, IL 60013 US
Job Description
- Communicate professionally and effectively both written and verbally.
- Support Sales and Marketing for new product launches
- Thorough processing of customer returns (including coordination of product pick up and reimbursements to customer)
- Process customer complaints in accordance with federal regulations
- Gain understanding of GPO"s, IDN, National Accounts pricing
- Problem solve- billing errors, freight options, shipping errors
- Works directly with logistics for tracking and expediting orders
- Identifies cost effective transportation options for customers
- Direct sales support
- Facilitating service interruptions
- Sales and inventory data reporting for Sales and Marketing
- Customer order processing:
- Complete entry to delivery
- Learns and communicates specific product features and benefits as well as the medical problems they address.
- Learn systems that are needed to gather information to provide resolution to customer inquiries.
- Comprehend terminology associated with human anatomy and patient care in an acute care setting.
- Become knowledgeable of Medical distribution sales model.
- Become proficient with all systems related to role
- Demonstrate understanding of all Customer Service processes and procedures and their impact on customer interactions.
Job Requirements
- Bachelor's degree: Marketing fields, general business or communications related fields-preferred.
- 2 years of experience in a professional service related industry
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
Blog post: How to find a job with iMPact