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Customer Service Representative

Cary, IL 60013 | Work from home flexibility

Posted: 04/01/2024 Job Type: Contract to Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 24669 Pay Rate: $ 22.00 - $ 22.00

Job Description

Our client, a Global Leader in the Medical Device Industry has an immediate opening for a Lead Customer Service Representative for a 12 month + Contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment. 

 

Hybrid- Monday thru Wednesday office, Thursday and Friday remote/work from home.   Bachelor's degree required in any area. 

 
Position Description (Principle Duties and Responsibilities)
 
Promptly and professionally respond to all inbound customer needs. Role includes understanding complete product portfolios, direct and contract pricing, distribution and consumer direct processes, problem solving and complaint handling, as well as sales and clinical support.
 
 
  • Communicate professionally and effectively both written and verbally.
  • Support Sales and Marketing for new product launches
  • Thorough processing of customer returns (including coordination of product pick up and reimbursements to customer) 
  • Process customer complaints in accordance with federal regulations 
  • Gain understanding of GPO"s, IDN, National Accounts pricing 
  • Problem solve- billing errors, freight options, shipping errors 
  • Works directly with logistics for tracking and expediting orders 
  • Identifies cost effective transportation options for customers 
  • Direct sales support
  • Facilitating service interruptions 
  • Sales and inventory data reporting for Sales and Marketing 
  • Customer order processing: 
    • Complete entry to delivery 
    • Learns and communicates specific product features and benefits as well as the medical problems they address. 
    • Learn systems that are needed to gather information to provide resolution to customer inquiries. 
    • Comprehend terminology associated with human anatomy and patient care in an acute care setting. 
  • Become knowledgeable of Medical distribution sales model. 
  • Become proficient with all systems related to role 
  • Demonstrate understanding of all Customer Service processes and procedures and their impact on customer interactions. 

Job Requirements

  • Requirements

     

    • Bachelor's degree required: Marketing fields, general business or communications related fields-preferred. 
    • 2 years' experience in a professional service related industry
    • Highly engaged
    • Strong Customer-facing experience
    • Enjoys helping others
    • Can Multi-task - can work in 20+ systems/Platforms 
    • Ability to answer calls and take orders
    • Experience with building strong relationships
    • Comfortable in a fast-paced environment
    • SAP Experience and SaleForce experience 
    • Adaptability 
    • Energized/High achiever - This is a contract to hire opportunity so individuals should want a career vs a job. 

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

Internal Positions

We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

  • Recruiters
  • Account Managers

 

Learn more about working with iMPact Business Group

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About Cary, IL

Discover your next career move in the vibrant area around Cary, Illinois! With a blend of picturesque landscapes, a thriving job market, and a tight-knit community, this region offers unparalleled opportunities for personal and professional growth. From the beautiful Moraine Hills State Park to the renowned Raue Center for the Arts, there's something here for everyone. Explore job listings in this charming locale and take the first step towards a fulfilling career in the heart of the Land of Lincoln. Join us in embracing the enchanting culture and endless possibilities that await in Cary, Illinois!

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iMPact Business Group is a professional staffing agency located in Grand Rapids, MI, and Tampa, FL. We were founded in 2004 and service candidates and clients nationwide. Our areas of specialization are in IT, Engineering, Finance/Accounting, and Business Administration/Process (HR, Marketing, Admin jobs, etc). Opportunities are available nationwide as well as remote.

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