Customer Service Rep
Michigan, Grand Rapids-Muskegon-
Our client in the Grand Rapids, MI area has an immediate opening for a Customer Service Rep to join their team!
Answer customer calls in a timely and professional manner, assisting customers with best delivery options and scheduling, inform customer of any related testing required, fees or other issues with delivery process, problem resolution, billing or payment questions.
Process customer orders by entering all necessary information into the customer account software, obtaining necessary approvals, and producing a delivery order.
Perform related dispatching and routing functions, print, handle and distribute delivery tickets; ensure delivery reporting completed as required.
Help customers in identifying high risk situations and potential safety hazards. Respond to safety issues and emergency situations, keeping a calm and level demeanor.
Perform delivery reporting processes to provide customer invoices; receive and apply customer payments; record, reconcile and administer deposits and cash management, perform recordkeeping pertaining to customer account activity.
Perform physical inventory, reconcile system information, track invoices, and perform data entry and auditing to ensure inventory and product information is current.
Achieve and maintain satisfactory levels of service in areas of greeting, account verification, customer needs/problem solving, protocol compliance, customer service quality, call center etiquette, and closure.
Support department needs by performing other functions to maintain efficient and effective operations.
High school diploma or equivalent
Minimum of 2 years related customer service or call center experience
Proficient with computers and Microsoft Office, email, internet, database applications
Excellent communication, interpersonal, and organizational skills required.
Regular schedule: 4: 00pm 1: 00am Monday-Friday
Training period (approximately 90 days) schedule will vary from 8am-5pm, 10am-7pm, and 1pm-10pm