Customer Service Rep

Massachusetts, Lowell

Posted: 04/12/2019 Industry: Other (HR, Admin, Mkt, Sales) Job Number: 12948 Pay Rate: $20.00 - $25.00

Our client, a global manufacturing company in the Acton, MA area, has a Customer Service rep opening for a 2+ month contract.

- Responsible for interfacing with customers, company sales and/or service representatives
- Rely on experience and judgment to handle a wide variety of pre-sales and post-sales service functions
- Provide front line technical support on products via phone to patients, physicians and other company staff
- Properly identify order types for correct billing and consult on any issues with internal and remote billing teams
- Quickly and accurately identify and assess individual physician and customer needs and take appropriate action to satisfy those needs
- Utilizes multiple systems and problem solving skills to attempt to resolve the issue on the call
- Establish rapport over the phone quickly, and remain positive and upbeat
- Work closely with Contract Administrator to fulfill contract request
- Use Hill-Rom systems to process new accounts, track, route and retrieve information
- Provide customer support with special requests and assist various departments, as needed
- Responsible for all shipping-related activities and verification for rental agreements and returned items
- Responsible for afterhours phone/laptop that will include occasional weekends
- Other duties or projects as assigned
Must Have:
2+ years of customer service experience
High school diploma

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