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Customer Service Manager

Rockford, MI 49341

Posted: 10/31/2024 Job Type: Permanent/Direct Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 25734 Pay Rate: $ 70000.00 - $ 80000.00

Job Description

Our manufacturing client located in the Rockford, MI area is looking for a motivated and organized Customer Service Manager to ensure outstanding client satisfaction while overseeing their Sales Support team. Reporting to the Director of Sales and Marketing, this on-site, full-time position is crucial for shaping customer relationships and driving successful project outcomes. If you're passionate about building connections, fostering a strong team, and delivering exceptional service, this role offers an exciting opportunity to make a substantial impact.

Key Responsibilities

  • Plan and coordinate Sales Support staff activities, including scheduling, prioritizing, and launching new initiatives to enhance efficiency and service quality.
  • Supervise Sales Support team members, providing performance coaching, conducting evaluations, managing training and development, and handling staffing needs.
  • Collaborate with clients and Sales Reps to identify, define, and manage project requirements, ensuring goals are aligned for mutual success.
  • Guide clients through initial product concepts, leveraging knowledge of the company's capabilities to steer projects in promising directions.
  • Adhere to safety guidelines and Good Manufacturing Practices to maintain a safe, efficient work environment.
  • Promote a team-oriented, communicative approach to problem-solving and customer engagement.

Job Requirements

Qualifications

  • Associate's degree in sales, marketing, business, or a related field.
  • 3+ years of customer service experience in a manufacturing setting or an equivalent combination of education and experience.
  • 1+ year of supervisory experience in a customer service role within a manufacturing environment.
  • Strong organizational, communication, and teamwork skills.

Titles Encouraged to Apply

  • Customer Support Manager
  • Client Relations Manager
  • Sales Support Manager
  • Service Team Leader
  • Manufacturing Customer Service Lead
  • Client Success Manager
  • Customer Experience Supervisor

This is a great opportunity for a results-oriented professional looking to lead and inspire a dedicated customer service team. Apply today to drive meaningful connections and elevate client satisfaction in a collaborative, growth-focused environment!
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About Rockford, MI

Ready to embark on a fulfilling career journey near Rockford, Michigan? This charming town is not just a place to work but a place to thrive! Nestled in the heart of Kent County, Rockford offers a perfect blend of natural beauty, cultural attractions, and a booming job market. From the stunning Rogue River to the vibrant downtown area with art galleries and theaters like the Rockford Art Capsule and the Rogue River Community Theatre, this region is bursting with opportunities for personal and professional growth. Indulge in delicious local cuisine, explore the White Pine Trail, or cheer on the West Michigan Whitecaps baseball team at Fifth Third Ballpark. Join us today in discovering all that Rockford, Michigan has to offer and find your dream job among our exciting job listings!