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Customer Service Manager

Grand Rapids, MI 49505

Posted: 10/01/2024 Job Type: Permanent/Direct Hire Industry: Other (HR, Admin, Mkt, Sales) Job Number: 25643 Pay Rate: $ 100000.00 - $ 120000.00

Job Description

Our customer is seeking an exceptional results oriented Customer Service Manager to lead, coach, inspire, a diverse Customer Service Team, this will be an onsite position in Grand Rapids, MI. 

Here's what you'll do: 

  • Confirm all purchase orders, inquiries, complaints, returns, and credits are processed in a timely and accurate manner
  • Assure all product specialists are current with all product categories 
  • Manage customer price holds in collaboration with the Pricing Analyst and Sales Leadership
  • Ability to partner cross-functionally with Sales, Planning, and Purchasing teams 
  • Passion and experience to drive change  
  • Responsible for creating and monitoring all customer service metrics per each customer's SLAs
  • Develop and monitor transactional and performance metrics and plans for improvement

Job Requirements

Here's what you'll need:
 
  • Bachelor's Degree, Business Administration or related field
  • 5 years plus experience leading a team (preferably a customer service team in a manufacturing setting)
  • Proficiency with Microsoft Office Suite 
  • Experience with ERP systems
  • Order management systems 
  • Exceptional organizational skills

Contract positions

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment. 

 

Permanent placed employees

Paid by and qualify for benefits in accordance with the policies of the hiring company. 

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

Internal Positions

We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.

  • Recruiters
  • Account Managers

  

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About Grand Rapids, MI

Ready to embark on an exciting career journey in the vibrant city of Grand Rapids, Michigan? Explore our latest job opportunities in this dynamic region that boasts a thriving job market and a welcoming community. Known as Beer City USA, Grand Rapids is home to an array of craft breweries, stunning art galleries like the Frederik Meijer Gardens & Sculpture Park, and impressive cultural attractions such as the Grand Rapids Ballet and the Grand Rapids Symphony. With its lively downtown area, renowned restaurants serving up local delicacies like pasties and Michigan cherry pie, and picturesque outdoor spaces like Millennium Park and John Ball Zoo, Grand Rapids offers a perfect blend of urban amenities and natural beauty for professionals looking to advance their careers in a charming and growing city. Dive into our job listings and discover the opportunities waiting for you in Grand Rapids!

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iMPact Business Group is a professional staffing agency located in Grand Rapids, MI, and Tampa, FL. We were founded in 2004 and service candidates and clients nationwide. Our areas of specialization are in IT, Engineering, Finance/Accounting, and Business Administration/Process (HR, Marketing, Admin jobs, etc). Opportunities are available nationwide as well as remote.

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