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Customer Quality Engineer

Grand Haven, MI 49417

Posted: 05/16/2023 Job Type: Contract Industry: Engineering Job Number: 22775 Pay Rate: $ 35.00 - $ 45.00

Job Description

We are seeking a highly skilled and motivated Customer Quality Engineer to join our automotive manufacturing client for a 6+ month contract. As a Customer Quality Engineer, you will be responsible for ensuring the highest level of quality standards in our products and maintaining strong relationships with our customers. Your primary focus will be on addressing customer quality concerns, managing quality improvement initiatives, and facilitating effective communication between our organization and our customers. This role requires excellent problem-solving abilities, strong technical knowledge, and exceptional interpersonal skills.


Customer Relationship Management:
  • Serve as the primary point of contact for customers regarding quality-related matters.
  • Build and maintain strong relationships with customers, acting as a trusted quality advisor.
  • Regularly communicate with customers to understand their quality requirements, address concerns, and provide updates on quality performance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer quality issues.

Quality Issue Investigation and Resolution:
  • Investigate customer quality concerns, conduct root cause analysis, and implement effective corrective and preventive actions.
  • Coordinate and lead cross-functional teams in analyzing and resolving complex quality issues.
  • Utilize various quality tools and methodologies (such as 8D, 5 Whys, and Ishikawa diagrams) to drive problem-solving efforts.
  • Monitor the effectiveness of implemented corrective actions and verify their successful implementation.

Quality Improvement Initiatives:
  • Proactively identify areas for quality improvement based on customer feedback, internal audits, and industry best practices.
  • Develop and implement quality improvement plans, methodologies, and procedures.
  • Collaborate with internal teams to enhance manufacturing processes, reduce defects, and improve overall product quality.
  • Track and report key quality metrics to management and customers, highlighting areas for improvement and progress made.

Customer Requirements and Standards:
  • Ensure compliance with customer-specific quality requirements and standards.
  • Conduct regular audits and inspections to verify adherence to customer quality specifications.
  • Participate in customer audits and visits, providing necessary documentation, and addressing quality-related inquiries.
  • Stay up-to-date with industry quality standards and regulations, anticipating and addressing potential impact on the organization.

Documentation and Reporting:
  • Maintain accurate and up-to-date records of customer quality interactions, investigations, and actions taken.
  • Prepare comprehensive reports and presentations on quality performance, trends, and improvement initiatives.
  • Collaborate with internal teams to develop clear and concise quality documentation, including work instructions, control plans, and standard operating procedures.

Job Requirements

  • Bachelor's degree in Engineering or a related technical field. Advanced degree is a plus.
  • Previous experience in a customer-facing quality role within the automotive manufacturing industry.
  • Strong understanding of automotive quality standards and methodologies (e.g., IATF 16949, APQP, PPAP, FMEA, SPC).
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