Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Responsibilities and Requirements

• Responsible for comprehending and executing against capital contracts for application delivery > $1.3M Complex legal document 
• Responsible for quoting preventative maintenance and robotic repairs for billable customers Finance, policy, and advanced mathematics
• Responsible for troubleshooting with international regulatory entities to ensure shipments meet customs requirements Regulatory requirements and understand custom clearance 
• Investigates unidentified product returns to realize inventory
• Inventory reconciliation for field service employees (>$1M in 2020)
• Responsible for communicating product recalls/quality control
• Provide phone support for inquiries from sales and external healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
• Process all work in accordance with relevant working practices and standard operating procedures. 
• Provide feedback and suggestions to improve service levels, internal processes, and customer support 
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain customer pricing in systems of record, including entering contracts as required.
• Implement and support Quality initiatives throughout Customer Care workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes 
• Support Sales Department by providing answers to questions generated by telephone, and emails. 
• Research responses with sales.

• 2+ years of experience required, Bachelor?s degree preferred 
• 2+ years of working with equipment contracts and service level agreements
• Must have Skills: 
  • Analytical-experience working with data to solve problems and develop processes 
  • Organized 
  • Communication (customer service orientation) 
  • Experience with Microsoft Office 
  • Proficiency in Excel including pivot tables and various functions 
  • PowerBI Skills a plus
  • SAP and or SaleForce experience highly desired.