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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
21.00
21.00
HOUR
true
Customer Care and Contract Representative (2nd Shift 1PM-9PM)
Posted: 01/23/2025
2025-01-23
2025-03-09
Job Type:
Contract
Industry: Other (HR, Admin, Mkt, Sales)
Job Number: 25929
Pay Rate: $ 21.00 - $ 21.00
Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Customer Care and Contract Representative for a 18 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
* 2nd Shift Hours 1PM - 9PM M-F
* Hybrid Work Flexibility Post Training
Responsibilities and Requirements
- Responsible for comprehending and executing against capital contracts for application delivery > $1.3M Complex legal document
- Responsible for quoting preventative maintenance and robotic repairs for billable customers Finance, policy, and advanced mathematics
- Responsible for troubleshooting with international regulatory entities to ensure shipments meet customs requirements Regulatory requirements and understand custom clearance
- Investigates unidentified product returns to realize inventory
- Inventory reconciliation for field service employees (>$1M in 2020)
- Responsible for communicating product recalls/quality control
- Provide phone support for inquiries from sales and external healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
- Process all work in accordance with relevant working practices and standard operating procedures.
- Provide feedback and suggestions to improve service levels, internal processes, and customer support
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Prepare product or service reports by collecting and analyzing customer information.
- Maintain customer pricing in systems of record, including entering contracts as required.
- Implement and support Quality initiatives throughout Customer Care workflow
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Support Sales Department by providing answers to questions generated by telephone, and emails.
- Research responses with sales.
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
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