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Customer Care and Contract Representative (2nd Shift 1PM-9PM)

Fort Lauderdale, FL 33331

Posted: 01/23/2025 Job Type: Contract Industry: Other (HR, Admin, Mkt, Sales) Job Number: 25929 Pay Rate: $ 21.00 - $ 21.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Customer Care and Contract Representative for a 18 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.  
 
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

* 2nd Shift Hours 1PM - 9PM M-F
* Hybrid Work Flexibility Post Training 

 

Responsibilities and Requirements

 

  • Responsible for comprehending and executing against capital contracts for application delivery > $1.3M Complex legal document 
  • Responsible for quoting preventative maintenance and robotic repairs for billable customers Finance, policy, and advanced mathematics
  • Responsible for troubleshooting with international regulatory entities to ensure shipments meet customs requirements Regulatory requirements and understand custom clearance 
  • Investigates unidentified product returns to realize inventory
  • Inventory reconciliation for field service employees (>$1M in 2020)
  • Responsible for communicating product recalls/quality control
  • Provide phone support for inquiries from sales and external healthcare professionals
  • Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
  • Process all work in accordance with relevant working practices and standard operating procedures. 
  • Provide feedback and suggestions to improve service levels, internal processes, and customer support 
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Maintain customer pricing in systems of record, including entering contracts as required.
  • Implement and support Quality initiatives throughout Customer Care workflow
  • Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes 
  • Support Sales Department by providing answers to questions generated by telephone, and emails. 
  • Research responses with sales.
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About Fort Lauderdale, FL

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