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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
19.00
19.00
HOUR
true
Customer Care and Contract Representative (1st shift)
Posted: 02/03/2025
2025-02-03
2025-03-09
Job Type:
Contract
Industry: Other (HR, Admin, Mkt, Sales)
Job Number: 25972
Pay Rate: $ 19.00 - $ 19.00
Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Sr. Customer Service Representative for a 12 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
Responsibilities and Requirements
- Maintains direct contact with customers before and/or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
- Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in pre-sale or post-sales or both.
- Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
- Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Job Requirements
Requirements
- 2+ years of experience required, Bachelor's degree preferred
- 2+ years of working with equipment contracts and service level agreements
- Must have Skills:
- Analytical-experience working with data to solve problems and develop processes
- Organized
- Communication (customer service orientation)
- Experience with Microsoft Office
- Proficiency in Excel including pivot tables and various functions
- PowerBI Skills a plus
- SAP and or SaleForce experience highly desired.
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
- Recruiters
- Account Managers
Learn more about working with iMPact Business Group
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