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Customer Care and Contract Representative (1st shift)

Fort Lauderdale, FL 33331

Posted: 02/03/2025 Job Type: Contract Industry: Other (HR, Admin, Mkt, Sales) Job Number: 25972 Pay Rate: $ 19.00 - $ 19.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Sr. Customer Service Representative for a 12 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.  

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
 

Responsibilities and Requirements

 

  • Maintains direct contact with customers before and/or after the sale. 
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). 
  • Works with various departments to meet maintenance services sales goals. 
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. 
  • Focus of work may be in pre-sale or post-sales or both. 
    • Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
    • Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Job Requirements

Requirements
 
  • 2+ years of experience required, Bachelor's degree preferred 
  • 2+ years of working with equipment contracts and service level agreements
  • Must have Skills: 
    • Analytical-experience working with data to solve problems and develop processes 
    • Organized 
    • Communication (customer service orientation) 
    • Experience with Microsoft Office 
    • Proficiency in Excel including pivot tables and various functions 
    • PowerBI Skills a plus
    • SAP and or SaleForce experience highly desired.
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About Fort Lauderdale, FL

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