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Customer Care Specialist - VIRTUAL
Fort Lauderdale, FL 33331 US | Fully Remote TELECOMMUTE US
Job Description
Position Description (Principle Duties and Responsibilities)
- In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues
- Provide proactive updates on order status to accelerate the billing process
- Determine when a hospital request requires escalation, based on the complexity of the request or high-priority need
- Solve customer complaints and document them in the CRM system
- Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure the provision of 100% service level to the customers while ensuring all company quality and revenue recognition policies are met.
- Follow order entry process and provide proactive updates on order status to accelerate the billing process
- Provide phone support for inquiries from sales and healthcare professionals.
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
- Implement and support Quality initiatives throughout the branch
- Additional duties as assigned
Job Requirements
Requirements
- 2+ years of experience - required
- High school diploma - required
- College degree - preferred
- Clear and concise communication skills - required
- Drive to dig into the details of customer issues to solve problems proactively - required
- Ability to work flexible hours, as needed to support the business needs - required
- Participate in over-time work as needed - required
- Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.).
- Preferred experience with SAP and SalesForce.
Contract positions
Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.
Permanent placed employees
Paid by and qualify for benefits in accordance with the policies of the hiring company.
Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.
Internal Positions
We have several internal positions at iMPact that we are hiring for. Please view our internal positions here.
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