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Customer Care Specialist - VIRTUAL
Cincinnati, OH 45241 US | Fully Remote TELECOMMUTE US
Job Description
Position Description (Principle Duties and Responsibilities)
- In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues
- Provide proactive updates on order status to accelerate the billing process
- Determine when a hospital request requires escalation, based on the complexity of the request or high-priority need
- Solve customer complaints and document them in the CRM system
- Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure the provision of 100% service level to the customers while ensuring all company quality and revenue recognition policies are met.
- Follow order entry process and provide proactive updates on order status to accelerate the billing process
- Provide phone support for inquiries from sales and healthcare professionals.
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
- Implement and support Quality initiatives throughout the branch
- Additional duties as assigned
Job Requirements
Requirements
- 2+ years of experience - required
- High school diploma - required
- College degree - preferred
- Clear and concise communication skills - required
- Drive to dig into the details of customer issues to solve problems proactively - required
- Ability to work flexible hours, as needed to support the business needs - required
- Participate in over-time work as needed - required
- Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.).
- Preferred experience with SAP and SalesForce.
