Business Support Analyst

Michigan, Jackson

Posted: 08/29/2019 Industry: Other (HR, Admin, Mkt, Sales) Job Number: 13510

Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan s 10 million residents is seeking a talented and self-driven individual for needs serving in the role of Business Support Analyst.


Business Plan Deployment (strategy implementation) and lean principles execution for our clients Customer Experience organization. Includes the development and standardization of scorecards, waterfalls and KPI trees, visual management, operating reviews, and problem solving. Identifying areas of overlap or gaps in performance, resources and priorities.

Assist and coordinate the alignment of the Marketing business plan deployment and success metrics to the Customer Experience plans to ensure alignment as well as progress. This includes reinforcing the delivery of the key marketing capabilities and strategic initiatives. Provides a consistent and repeatable process for the Marketing department to quickly adapt to the changing business conditions, leveraging lean principles.

Assist in the weekly and monthly operating review process for both the Marketing Department and Customer Experience division. This will include preparation of materials and attending each review. Using lean principles, Socratic questioning to enable the process.


Ideally, candidates would have some level of exposure and base understanding of lean principles, quality systems, strategy planning. Additionally, Project and Program management to assess milestones, risks, and resource.

Overall, our client is looking for an engaging individual to grow under the managers supervision but at a minimum, individuals must possess Critical Thought, Excellent collaboration and research skills, ability to take data and turn it into information in reports, KPI s, visuals and be able to present to executive audiences.

Ideal candidate would be someone who might have been part of a Leadership Development internship program.


Bachelor s degree in Marketing, Economics, Communications, Business, or related,
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