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Avaya-Telecommunications Engineer (Mid-Level)

Springfield, IL 62781

Posted: 11/11/2024 Job Type: Contract to Hire Industry: IT Job Number: 25763 Pay Rate: $ 33.00 - $ 33.00

Job Description

Our client, one of the leading healthcare organizations in Illinois, is a community-based, not-for-profit organization that provides a full range of inpatient, outpatient, home health, hospice, behavioral health, and primary care physician services. With eight affiliates they deliver high-quality, patient-centered care in support of our mission to improve lives and build stronger communities through better health.

Our client is looking for an Avaya Telecom Engineer.

Location: Onsite (M-F) - Springfield, IL
Type: 6 month Temp-to-Hire 
Relocation Assistance: N/A

Education:
  • Bachelor's degree in computer related field required. Three to four years of experience in the telecommunications industry may be considered in lieu of degree. 

Required Skills:
  • Performs routine Moves, Adds, and Changes to the AVAYA telecommunication system and system adjuncts.
  • Work with users to define needs or provide training in proper use of equipment and services.
  • Assists in the design, development, testing and training of AVAYA communications software and hardware. Will also be involved in the implementation, training and testing of communications projects.
  • Works with vendor support groups to ensure proper escalation during outages or periods of degraded system performance.
  • Ensures that integrity, availability and accessibility of the network infrastructure are maximized.
  • Ensures that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals.
  • Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network.
  • Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results. Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.
  • Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis.
  • Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community.
  • Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary.
  • Performs other related work as required or requested. 




Job Requirements

Experience:
  • Two to four years' experience in the telecommunications Preferred. 
 
Other Knowledge/Skills/Abilities:
  • Knowledge of AVAYA communication manager, AVAYA Modular Messaging, AVAYA Call Center software, Ecas call accounting, Trunking from a LEC T1, POTS, loop start, ground start Trunking, Data Networking basics, and structured cabling principles.
  • Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations. Must also be able to effectively manage competing priorities.
  • Demonstrated ability to communicate effectively with all levels of staff both in and outside of IT essential as well as experience in dealing with and managing proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues.
  • Demonstrated dedication to a positive attitude and strong customer service support.
  • Demonstrated technical and business written and verbal skills required. Proficiency in creating appropriate system documentation is essential.
  • Must possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism and trustworthiness.
  • Must possess sound decision-making ability, operate well under pressure and be tenacious in resolving difficult problems. 


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About Springfield, IL

Discover exciting job opportunities in the vibrant city of Springfield, Illinois, and surrounding areas! Nestled in the heart of the Land of Lincoln, Springfield offers a perfect blend of historical significance and modern charm. With its rich cultural heritage, including landmarks like the Abraham Lincoln Presidential Library and Museum, stunning art galleries like the Springfield Art Association, and a thriving local theater scene, this region provides a unique backdrop for professional growth. Indulge in local delicacies like the famous horseshoe sandwich or explore the great outdoors at parks like Washington Park or Carpenter Park. Join us in Springfield, where career prospects meet enchanting culture and endless possibilities! Explore our job listings now and take the next step in your career journey.