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Accounts Payable / Refund Analyst
Benton Harbor, MI 49022 | Fully Remote
Job Description
Our client, a Global Leader in the Consumer Appliance Industry has an immediate opening for a Accounts Payable / Refunds Analyst for a 4 Month + Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
We're looking for a BPO (Business Process Outsourcing) Analyst to join our team. In this role, you will be responsible for handling manual refunds on the SAP/VTEX ecommerce platform and updating credit memos in SAP. You'll also work closely with our call center team to resolve customer inquiries related to billing and refunds.
Responsibilities
- Execute manual refund processes for customer orders on the VTEX platform.
- Update and maintain credit memos accurately within the SAP system.
- Collaborate with the call center to investigate and resolve customer questions about refunds and billing issues.
- Ensure all transactions are processed in a timely manner and adhere to company policies.
- Document all work and maintain clear records of refund requests and resolutions.
- Identify and report any process issues or discrepancies to management.
- Generate and collaborate on reporting with other team
Job Requirements
Minimum Requirements
- Previous experience working in a BPO or similar operational role.
- Experience with VTEX and SAP systems is a differential
- Strong attention to detail and a high level of accuracy.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Proficiency in Google Workspace
- 3+ years experience in Accounts Payable / Refund or Rebate processing and SAP/VTEX
