RESPONSIBLE FOR ORDER ENTRY, PO BOOKING AND DATA MANAGEMENT Must Have Order Processing Experience

Position Description (Principle Duties and Responsibilities)

• Process multiple daily order entry and billing transactions with an extremely high level of detail. Resolve issues. 
• Maintain customer accounts. 
• Communicate directly with the sales force, internal departments, and clients to pursue and resolve issues related to orders, billings, accounts receivable, and returns. 
• Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards
• Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
• Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
• Accountable for all record-keeping as appropriate and in accordance with set specifications.
• Must meet all training and documentation criteria.

Requirements

• High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
• Valid driver's license and good driving record
• 2+ years of customer or account management experience
• Experience working with an ERP system (Oracle) helpful
• Demonstrated order processing skills
• Demonstrated accuracy in data entry and report generation
• Prefer demonstrated knowledge of the medical implant industry and hospital customer base
• Must have Skills: 
  • Analytical-experience working with data to solve problems and develop processes 
  • Organized 
  • Communication (customer service orientation) 
  • Computer Savvy and experienced with Microsoft Office Suit of products 
  • Proficiency in Excel including pivot tables and various functions 
  • Comfortable in a fast-paced environment
  • Microsoft Office, Excel and Outlook
  • Oracle ERP Experience and Salesforce experience 
  • Adaptability 
  • Energized/High achiever