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iMPact Business Group
https://cdn.haleymarketing.com/templates/62439/images/impact-200x200.png
http://www.impactbusinessgroup.com
http://www.impactbusinessgroup.com
USD
19.00
20.00
HOUR
true
Lead Customer Service Representative
Posted: 05/01/2023
2023-05-01
2023-07-19
Job Type:
Contract
Industry: Other (HR, Admin, Mkt, Sales)
Job Number: 22708
Pay Rate: $ 19.00 - $ 20.00
Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month + Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Either 9:30am to 6:30pm or 10:30am to 7pm Shift - 1st 3 weeks of training will be 8am - 4:30pm - CANDIDATES MUST BE FLEXIBLE ON SHIFT
- Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products.
- Follow standardized process to ensure 100% quality for all orders.
- Accountable for all record-keeping as appropriate and in accordance with client specifications.
- Understands, interprets and explains detailed information of printed material and processes.
- Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
- Maintain continual positive attitude, builds relationships and fosters teamwork.
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
- Flexibility in responding to new and rapidly changing situations and environment.
- Demonstrates an understanding of how decisions impact customers and markets.
- Participates in the creation and continuous improvement of standardized work.
Requirements
- 1-2 years of experience required, Bachelors degree preferred
- Must have Skills:
- 1. Analytical-experience working with data to solve problems and develop processes
- 2. Organized
- 3. Communication (customer service orientation)
- 4. Experience with Microsoft Office
- 5. Proficiency in Excel including pivot tables and various functions
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