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Sales Operations Coordinator
San Jose, CA 95118 US | Work from home flexibility TELECOMMUTE US
Job Description
Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Operations Coordinator for a 18 Month Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Acts as a Liaison for all Service Contract related items between the customers, Sales Reps, Finance, and Service Product Manager. Responsible for investigating and resolving Service and Repair issues including, but not limited to, pricing, billing, contract termination, renewals, etc.
Position Description (Principle Duties and Responsibilities)
- Work with Sales Representatives and Customers to review and enter new Service Contract orders to ensure proper coverage is applied.
- Work with Finance Team to ensure correct billings are applied and update coverage due to contract changes.
- Provide support and research in the collection of overdue invoices.
- Work with Repair Authorization Team to ensure the system clearly indicates contract status or pricing agreement terms with clear start and end dates
- Research past service contracts and provide historical data and cost analysis to Sales Reps and Customers.
- Work with cross divisional counterparts to ensure multi-division deals are properly processed.
- Assist Sales Representatives with formatting and pricing for new Service Contract proposals.
- Run ProCare specific territory reports
