Ensure best-in-class service levels and response times through timely processing of order entry & product delivery for trial equipment orders. 

Position Description (Principle Duties and Responsibilities)

• Analyze trial requests against program guidelines; facilitate communication and escalations as-required. 
• Ensure best-in-class service levels and response times through timely processing of order entry & product delivery for trial equipment orders. 
• Act as initial point of escalation for Trials program orders. 
• Responsible for the sales trials schedule, communicate daily to teams within the value-stream through the huddle system. 
• Educate sales teams on all trials program specifics ensuring understanding of program expectations, accountability processes, and operational pathways. 
• Uphold quality standards for trial equipment and processes to support Trial success. 
• Compile, review, distribute, and maintain data from Oracle regarding performance of Trials. 
• Provide analysis of Trial and Field Asset data as required. 
• Analyze sales representative order trends and feedback; proactively escalate issues impacting the business and represent the voice of the sales representative. 
• Investigate inventory transactions throughout Field Asset value stream to ensure accuracy. 
• Partner with team in the field to facilitate the timely return of all products. 
• Has the ability to research, analyze, and make an independent decision on best pathway(s) to move forward on a request. 
• Escalates issues to ProCare and Sales Leadership as needed. 
• Communicate specific details on delinquent field assets with department as well as both internal and external customers as required. 
• Responsible for entering orders to both ship and receive units. 
• Use system generated reports to aid in decision making. 
• Meet best-in-class response times for emails. 
• Foster the cultural discipline for continuous improvement by identifying opportunities & implementing solutions to improve product quality & process efficiency, reduce waste & drive team engagement.