Technical Support Specialist

Michigan, Detroit-Warren-Livonia

Posted: 02/04/2019 Industry: Other (HR, Admin, Mkt, Sales) Job Number: 12667

Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan s 10 million residents is seeking a talented and self-driven individual for needs serving in the role of Technical Support Specialist.


This role will support the Gas Customer Deliverability (GCD) department by performing technical support functions within the Permit Coordination team. The Permit Coordination team is responsible for reviewing all preplanned work for needed permits, applying for permits, detailed permit tracking, bond recovery, among many other functions that support the goals and objectives of Geospatial & Gas Asset Management (G&GAM).

This role will provide technical support and perform tasks including departmental workload balancing and organization, generation of various departmental reports at regular intervals, planning and coordination of meetings, and data audits to ensure statewide consistency. More complex support may include SAP workload monitoring and permit date management, visual management support and updates, business plan and metric reporting, and program specific milestone reporting.

The position will function as a technical support role for gas permitting in their assigned area. This will include the following responsibilities:

Monitor and utilize SAP tasks for each permit
Review service designs then determine required permits such as: Road R/W, SESC, MDOT, Drain, etc.
Complete check requests/bond requests & invoicing for jobs that have fees come in after the fact, including calculation of permit fees
Notifies to city/state/township of construction dates
Start notices
Completion notices
Database management for:
o Permit Tracking ensure understanding of all permits applied for / received
o Inspection Escrow Tracking - ensure understanding of all outstanding inspection escrows to ensure proper refunds
o Bond Tracking ensure understanding of all outstanding bonds to ensure they get refunded
Communicate with Restoration department on clean-up schedule
Communicate with Scheduling on construction schedule
Track and coordinate all permits and bonds so we can better understand and quantify the annual amount of work and spend in this area
Deliver and pick up permits at Permit Agency buildings
This position will support the Royal Oak, Groveland and Macomb territories.


This position requires someone who is able to work independently, is a self-starter, able to respond in a fast paced environment with a desire to continually tackle new challenges. The ideal individual must have the ability to multi-task while maintaining full attention to detail and priorities. Role requires strong interpersonal and communication skills, sound judgment, ability to learn quickly, able to work independently with minimal direction, take initiative, and exercise good judgment and ability to meet deadlines under pressure.

Strong communication, analytical, diagnostic, facilitation and computer skills are essential.
Database management skills
SAP Notification and task management experience preferred
Valid driver s license with the ability to deliver and pick up permit packets
Must be flexible, have demonstrated strong administrative skills and able to set priorities in a changing environment
Organization and the ability to modify and utilize databases is a must.
Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.

The following skills will set you apart from others:

Experience utilizing SAP
Experience utilizing MS Excel, MS Word, MS PowerPoint, MS Access, MS SharePoint, and MS Visio
Experience utilizing Adobe Acrobat
Experience utilizing Microstation
Construction print reading and interpretation


High School Diploma Required
Associates Degree or higher education preferred
Proficient with Microsoft Office Suite, Excel, PowerPoint, Word, Access, PC Proficient
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