Technical Specialist II

Michigan, Jackson

Post Date: 08/10/2018 Job ID: 11975 Industry: Other (HR, Admin, Mkt, Sales)

Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan s 10 million residents is seeking a talented and self-driven individual for needs serving in the role of Technical Specialist II.

DUTIES:

Performs technical support functions and more complex tasks including technical record identification and interpretation conducting assignments according to deadlines.
Prepares reports, and tech support material as directed from time to time.
Maintains confidentiality.
Follows project specific process and procedures providing feedback in regard to accuracy and efficiency.
Performs or establishes procedures for tech support functions and actions including records, tracking of information, maintaining logs/spreadsheet, and other similar technical support.
Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
Follows all safety rules and procedures and contributes to the safety of co-workers and the general public.
Participates as an active technical support team member by contributing to program development and organization planning.
Operate a computer terminal and utilize necessary software applications.
Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.
Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
Maintains work areas in a clean and orderly manner.

SKILLS:

Ability to interact with internal and external clients to receive information and data.
Knowledge and/or experience in department practices and procedures.
Ability to solve a range of basic problems.
Possesses great communication skills.

EDUCATION:

Associate Degree preferred.
Strong knowledge of MS Office applications and Adobe Acrobat.
GIS and ProjectWise experience sets you apart.
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