Technical Administrative Specialist
Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan s 10 million residents is seeking a talented and self-driven individual for needs serving in the role of Technical Administrative Specialist.
Performs technical support functions and more complex tasks including data review and analysis, completing assignments according to deadlines.
Provides backup department support.
Prepares reports and tech support material as directed from time to time.
Performs or establishes procedures for tech support functions and actions including records, tracking of information, maintaining logs/spreadsheet, and other similar technical support.
Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
Follows all safety rules and procedures and contributes to the safety of co-workers and the general public.
Participates as an active technical support team member by assisting with daily reviews and process improvements
Operate a computer terminal and utilize necessary software applications
Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.
Performs responsibilities in a manner that clearly shows effective communication and cooperation that promotes open exchange of information, respect, high ethical standards and professionalism.
Maintains work areas in a clean and orderly manner.
Basic knowledge of electrical systems and concepts
Ability to interact with internal and external clients to receive information and data.
Ability to review and analyze data for accuracy and produce reports to meet business needs
Knowledge and/or experience in department practices and procedures.
Ability to solve a range of basic problems
EDUCATION & EXPERIENCE:
At least 2 years of applicable experience and a High School diploma or equivalent
Strong knowledge of MS Outlook, Excel, Word, PowerPoint
Experience that will set you apart: MS Access, Tableau