Sr. Customer Support Specialist
Michigan, Grand Rapids-Muskegon-
Our client, a manufacturing company in the Grand Rapids area, has an immediate opening for a Sr. Customer Support Specialist for a 3 month+ Contract.
Acts as primary Customer point of contact. Handles inquiries, proposals, customer negotiation, problem resolution, order entry, quoting, schedule changes, credit issues and support.
Quotes price and availability of repairs, overhauls, rentals and exchanges.
Reviews all customer purchase orders for specific conditions, enter orders, acknowledges purchase orders with negotiated terms and conditions, and advise status of open orders to the customer.
Responsible for ensuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished.
Ensures export control requirements are being met as they relate to the position.
Takes the lead to improve business with all Customers. Identifies, recommends, and implements innovative process improvements. Ensures SOPs are updated upon completion of process improvement projects. Participates in business to business capabilities through Web-site enhancements, E-commerce, and MRP upgrade.
Manages customer relationships beyond current business activities by developing partnerships with Customers. Responsible for all interfaces between the company and the Customer regarding contract/PO matters. Represents the Customer when dealing with internal functions.
Maintains current customer files and archive files and correspondence greater than one year old.
Work with or coordinate cross-functional teams in customer issue resolution.
Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations.
Responsible for performing job duties in a manner consistent with established company Ethics Standards.
Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc.
Bachelor s degree preferred, or an equivalent combination of education and experience.
Two (2) years of related experience, such as contracts, product service, or sales
Experience working in a manufacturing setting
Strong PC skills including, but not limited to, MS Word, Excel and MRP.
Strong ability to handle multiple priorities including managing face to face communications while also using phone, fax and email communication.
Strong verbal and written communication skills.
Strong problem solving skills using appropriate judgment.
Knowledge of and desire to learn and implement process improvement initiatives.
Must be able to work in a team environment.
Must accept ownership and accountability for team efforts.