Smart Energy Analyst II
Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan s 10 million residents is seeking a talented and self-driven individual for needs serving in the role of Smart Energy Analyst II.
The Smart Energy Analyst (Work Order Specialist) position will manage short range work plans, at the device level, across multiple headquarters, departments, and contractors for the Smart Energy/Gas AMR Deployment project with specific focus on deliverables, tasks and due dates. Responsibilities include monitoring the incomplete work returned from our client and contractor crews, analyzing the reason for incompletions, performing extensive research in SAP, tax data, online, etc. To resolve each situation and ultimately complete the work. Investigate/Resolve customer non-conformance issues including communicating directly with customers. Verifies that the data being collected by the field installers in their handhelds is being properly captured and transferred to SAP and work orders that fail the workflow process are swiftly corrected. Collaborates with all cross-functional team members (Planning/Scheduling/Field Operations/Call Center, etc.) to accomplish required tasks.
Utilizing SAP, MS Excel and MS Access software, tracks work order completions by company crews and contractors, monitors incomplete work orders, works with customers, local municipalities, etc. To resolve situations to complete the work. Compiles information to produce reports and actively participants in operating reviews. Researches and reports on delayed activities and proposes remedial actions to accelerate progress.
Must possess the ability to prioritize and deal with multiple activities on a daily basis. Strong leadership, problem solving, and negotiating skills are necessary. Requires data analysis, customer service skills, and conflict resolution abilities. Strong knowledge of the Working Agreement, Gas Safety Code, Electrical and Gas Standards, and Emergency Plans is a plus.
Required Skills: The successful candidate must possess proven analytical and diagnostics skills. Strong oral and written communication skills are required. Candidate must have experience in MS Excel and Access. Requires data analysis, customer service skills, and conflict resolution abilities. Must have demonstrated ability to work cooperatively with others, strong organizational skills (time management and multi-tasking), and the ability to coordinate implementation activities across multiple headquarter sites.
Preferred Skills: The candidate has thorough knowledge of scheduling and dispatching processes; significant project management and project implementation skills; knowledge of change management techniques; thorough understanding of business drivers and operational priorities, company policies & working agreement application. Ability to lead/facilitate meetings and strong interpersonal skills is preferred.
Desired Skills: A thorough knowledge in using SAP CRM7 module. Must be flexible to changing priorities and have strong administrative skills. In addition, knowledge of metering and measurement technologies is highly desired.
Bachelor s Degree or equivalent experience. Less than a Bachelor s degree may be acceptable if accompanied by 5-10 years relevant experience in positions that demonstrate required abilities and performance.