Salesforce QA Analyst
Michigan, Grand Rapids-Muskegon-
Review user stories and translate them into test plans and test cases
: Develop manual and automated test cases and configurations needed to meet testing of business requirements
: Work with other teams on standards and best practices
: Execute test cases/scripts to ensure delivery of quality software, and log/track defects
: Help expand functional regression suites for the existing Salesforce application
: Lead/participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation/execution, issue identification and resolution.
: Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to Salesforce release upgrades.
: Maintains a high-level familiarity with other IT system / business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points.
: Provides work estimates that permit prioritization and assignments to be made
: Oversee day to day operations, maintenance, and support of Salesforce CRM environment.
: Able to effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner
: Continuously expand Salesforce knowledge and leverage new capabilities and features to meet business needs
: Coach and mentor peers and emerging members of the team while advocating for Salesforce best practices.
: Bachelor' s degree in computer science or related fields
: Minimum work experience: 5+ years of work experience in QA role
: 2 to 3 years of experience with Salesforce Service Cloud, Sales Cloud and Marketing Cloud
: Experience with Salesforce and its underlying technologies (Apex, Visualforce, Lightning)
: Knowledge of the different phases of a test lifecycle and the testing methodologies
: Ability to troubleshoot and update automation scripts
: In-depth understanding of the capabilities and constraints of the SFDC CRM application.
: Self-motivated, creative and team player with customer focus
: Strong problem solving and critical thinking skills
: Excellent oral and written communication skills
: Agile Methodologies
: Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify root causes, and anticipate implications
: Salesforce Admin Certification (current)
: Working knowledge of JIRA, Visio