Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan s 10 million residents is seeking a talented and self-driven individual for State wide needs serving in the role of Resource Scheduler.
This position is within the Maintenance & Construction Scheduling department and provides direct support for the Gas Distribution Department. Employees in this position are required to have a wide range of skills, knowledge and expertise in technical areas, business, and customer relations. Employees perform their role in a highly fast paced environment, which requires multi-tasking, attention to detail, and strong analytical and communication skills.
Plan and schedule underground gas construction, maintenance and emergency work.
Monitor, prioritize, and assign workload according to resources, staffing, and geography, making appropriate adjustments as necessary.
Coordinate activities with customers, employees, departments, and outside agencies to meet customer commitments.
Facilitate and participate in weekly meetings between Field Leaders, Work Schedulers, and other internal departments.
Monitor gas leak compliance dates and schedule accordingly.
Respond to MPSC and Legislative complaints.
Ensure proper permitting with municipalities, ensure proper safety requirements with Miss Dig, and facilitate coordination between other additional agencies as necessary.
Talking on the phone or radio, using a computer and managing multiple applications for up to 8 hours or more per day, follow and provide written and oral work instructions, typing, writing and taking notes, be able to use standard office equipment, be able to multitask (work on multiple tasks at once), communicate clearly with customers, contractors, and employees, staying calm and composed in high pressure situations or emergencies Performs other related duties as required.
One or more years of customer service or technical experience.
Strong knowledge of MS Outlook, Excel and PowerPoint.
SAP or similar work management system experience.
Utility experience or knowledge.
Prior scheduling experience.
Completion of college level courses or a degree in a scientific or technical field.