QA Failure Analyst
Michigan, Kalamazoo-Battle Creek
Our client, a Global Fortune Manufacture has an immediate opening for a QA Failure Investigator for a 1 Year + Contract. Our client offers results-driven people a place where they can make a difference every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Position Description (Principle Duties and Responsibilities)
Conduct Complaint follow-up and investigation in a timely fashion
Communicate with Customers, Field Service Technicians, and Sales Account Managers to gather information necessary to conduct complaint investigations
Participate in risk management updates based on Complaint Handling data
May conduct trending of Complaint Handling data
Work with multi-functional teams (Ex: Operations, Manufacturing Engineering,
Field Service, and Sales) to identify root cause and drive resolution for complaints.
Track and meet Corporate, Divisional and Team Complaint Handling metrics
Contribute to RMA (room management):
o Tracking of returned parts
o Disinfection and organization of parts in the room
Handle inquires and data requests where appropriate from Sales Reps, Service Techs,
Tech Support, Operations and Customer Care