Michigan, Kalamazoo-Battle Creek
Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan s 10 million residents is seeking a talented and self-driven individual for needs serving in the role of Parts Coordinator.
This position will be responsible for maintaining several Service location headquarters (Jackson, Lansing or Kalamazoo). You will be working with the field leaders in our clients Appliance Service Plan Service team and Union employees to order parts and assist with scheduling jobs
This position consults regularly with positions at all levels and departments within the company including senior management. This job requires the ability to handle changing priorities and multiple projects concurrently and working within large volumes of monthly data, organizing a variety of supplies and materials
This Position will also assist when needed the ASP Field Support team which includes the Appliance Service Plan Support e-mail box, which may include any of the following requests; repair approvals, repair denials, customer issues, etc. You will be required to gather all needed information and make a decision based on that information. Often times you will need to contact the customer, contractor and or service technician in order to effectively provide a resolution to the problem at hand
The parts coordinator s roles and responsibilities are as follows:
Maintaining areas CPC(Cost Per Call) on a monthly basis
Managing refrigerant statewide
Responsible for ordering tools and truck stock parts for upcoming service workers
Presenting Standard Work Instructions to service workers that need help understanding ordering processes for parts
Storeroom Management; Making sure are core charges and unused parts are credited to the correct vendor and reporting out how much our monthly savings are.
Using specific search engines to find parts that are NLA (No Longer Available)
Pulling raw data from our suppliers to find any ordering issues and ways to cut cost on parts ordering and shipping
Fixing problems and presenting to Field Leaders
Managing Complimentary Training class. This includes
o Using Microsoft Word to supply an informational document on upcoming training. (i.E. Dates, times, agenda)
o Operating CRM7 to track parts when asked.
o Operating master accounts to all suppliers
o Provide and update excels spreadsheet of all usernames and passwords when called upon.
Strong interpersonal skills are important for this position in order to work well with both customers and employees
Able to effectively deal with customers under unpleasant circumstances and have the ability to maintain composure while trying to resolve the situation.
Ability to make follow-up phone calls to customers
Exceptional organizational skills
Self - directed
Strong oral and written communication skills
The ability to use existing or new technology to streamline workload and data
Proficient with MS Word, Excel, PowerPoint, Access, and SAP
A minimum of a high school diploma
Any knowledge of HVAC, Electrical understanding, Home appliances (dryer, washer, refrigerator, stove, microwave, dishwasher, garbage disposal) is a plus
Any background with parts (i.E. Parts counter, ACE, Home depot, Lowes, HVAC store, Repair Clinic )
Any type of service background (all of this is not required but helps)