IoT Technical Lead (IT)
Michigan, Benton Harbor
Currently, we are seeking qualified candidates for a contractor role to serve our client in their IoT and Global Information Services area.
Drive incident and problem resolution on the Connected Appliance space, on the Backend (Cloud and Mobile). Also, collaborate with peer groups (Engineering) to triage and facilitate issue resolution
Support the Level 1 and Level 2 Groups (Consumer Services) to address issues on a first call basis, by generating documentation, tools and procedures
Perform root cause analysis and issue prevention using A3 or other problem solving techniques
Incident triaging and prioritization of tasks / issues as required
Owning the incident and problem management space for Connected Appliances, focused first on issues prevention and first call resolution
Give inputs into new feature roadmap
Must Have Skills
BS. IS, Engineering or equivalent
3-5 years of work experience in developing / executing large scale distributed systems with a focus on building Internet of Things (IoT) applications
Sound knowledge and understanding of data security
Knowledge of various IoT (Internet of Things) technologies including Mobile, Java middleware, M2M, Cloud, etc.
Experience in one or many areas of machine interaction, Rule Engines, Big Data, etc.
Good working experience on Web Service Integration, RESTful APIs, WebSockets and MQTT
Experience with industry-scale IoT solutions on at least one cloud platform such as AWS, Azure, Bluemix, etc.
Experience with DevOps tools used for Code Integration / Code Deployment
Broad understanding of infrastructure technologies with thorough understanding of scalable, highly available, secure and robust n-tier architectures
Experience with Mobile Apps & Firmware preferred