IT Services Tech
Florida, Tampa-St. Petersburg-Cl
IT Services Tech
: Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
: Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
: Construct, install, and test customized configurations based on various platforms and operating systems.
: Collaborate with Technology team members to ensure efficient operation of the organization' s desktop computing environment.
: Where required, administer and resolve issues with associated end-user workstation network software products.
: Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
: If necessary, liaise with third-party support and PC equipment vendors.
: Perform related duties consistent with the scope and intent of the position.
Knowledge & Experience
: Excellent knowledge of PC and desktop hardware.
: Excellent knowledge of PC internal components.
: Hands-on hardware troubleshooting experience.
: Extensive equipment support experience.
: Working technical knowledge of current protocols, operating systems, and standards.
: Ability to operate tools, components, and peripheral accessories.
: Able to read and understand technical manuals, procedural documentation and OEM guides.
: Proven analytical and problem-solving abilities.
: Ability to effectively prioritize and execute tasks in a high-pressure environment.
: Good written, oral, and interpersonal communication skills.
: Ability to conduct research into PC and software issues and products as required.
: Ability to present ideas in business-friendly and user-friendly language.
: Highly self-motivated and directed.
: Keen attention to detail.
: Team-oriented and skilled in working within a collaborative environment.