IT Infrastructure Manager/Cloud Services Delivery

Indiana, Elkhart-Goshen

Posted: 08/13/2018 Industry: IT Job Number: 11978

Excellent Opportunity with Global Manufacturing Company!

IT Infrastructure Manager Cloud Services Delivery

Located in Central Northern Indiana South of the Michigan Border

Relocation Assistance Available

Our client is seeking an IT Infrastructure Manager located in their World HQ s. This position is responsible for the Plan Build Run and Service Delivery of the Data Center, Cloud and Desktop areas.
Focus on Cloud Service performance from a business perspective
Create/Develop cloud strategy including As-a-Service environments
Partner with the ITIL/ITSM Service Delivery Manager (Peer) to develop an ITSM action plan based on ITIL/ITSM maturity
Partner with Corporate Security team to develop policies for cloud services
Create/Develop a broker of services capability (Cloud/on premise/PaaS/SaaS/Other)
Create/Maintain application and infrastructure inventory
Manage a team responsible for level 2 support tickets
Develop/Implement strategy for administration of Data Center / Cloud / Desktop environment (on-premise/cloud)
Execute or participate in RFP/RFI for Business Partner Services
Day-to-day mentoring and management of staff
Manage partners as required. Examples would be Microsoft Enterprise Agreement and Premiere Support Services
Develop Change Management and Incident Management processes across all platforms
Responsible for the reporting of performance and integrity of Corporate Systems and Infrastructure
Coordination with external vendors/contractors to meet organizational goals
Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership including moves and expansions
Participates in disaster recovery planning
Prepares, monitors, and controls the annual department budget to ensure expenditure is in line with the business plan
Participate in the roadmap planning to streamline, standardize and strengthen security, business continuity and disaster recovery across sites while achieving improvements in performance, reliability, robustness and scalability

What you need to succeed:
Bachelor' s degree in Computer Science, Information Technology
More than 7 years of experience in IS / Enterprise Infrastructure Lead or Manager responsibilities
5 + years troubleshooting experience across entire infrastructure
Experience with working on, and coordinating projects while maintaining 24x7x365 operations
Must be flexible and have a " hands-on" approach, with the ability to manage multiple priorities,
Proven mentoring and coaching abilities to ensure direct employee report growth
Ability to understand critical issues and bring appropriate resolution to cross-industry, complex issues
MCSE / MCP Certifications a plus
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