Help Desk Administrator
Our client, a Leader in their Global Manufacturing Space, has an immediate opening for a Help Desk Administrator for a 6 month + Contract. Our client offers results-driven people a place where they can make a difference every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
Position Description (Principle Duties and Responsibilities)
Provides first level IT support for all end-users via telephone, email or chat. Some basic troubleshooting requirements can be expected. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
Successful Candidates will have:
2 + years experience required.
Associates Degree in Information Technology or 4+ year s enterprise Help Desk experience.
STRONG Customer service background required!