Deskside Level II Support Technician

Indiana, Elkhart-Goshen

Post Date: 08/10/2018 Job ID: 11972 Industry: IT

Excellent Opportunity with Global Manufacturing Company!

Deskside Level II Support Technician

Located in Central Northern Indiana South of the Michigan Border

Our client is seeking a Deskside Level II Support Technician located in their World HQ s. This position is primarily responsible for troubleshooting advanced technical issues for Corporate/Company associates as requested. Technical support will be delivered by the Technical Analyst to all Corporate/Company Associates in a professional and service-oriented manner. The Technical Analyst will also be required to administer SAP and Windows security.

What You Will Do

Resolve technical issues in a professional and timely manner.
Interacts with business associates to ensure and improve the use of technology.
Administers SAP and Windows security using a strong understanding of SAP roles and Windows Active Directory.
Administer SharePoint document sharing.
Provides follow-up 1st and 2nd level support to the business.
Helps as needed deploying PC hardware to associates.
Participates in on-call rotation providing after-hours support.
Support and promote Corporate IT/IS technology policies and standards. Goodwill ambassador for I.S. To Corporate/Company associates.
Actively seek to improve processes, eliminating waste and enhancing customer satisfaction Past experience and examples of Continuous Improvement in Support Process and Service Delivery

What you need to succeed:
Applicant must have a solid understanding of Microsoft desktop applications, associated PC hardware, and Active Directory.
Previous successful technical support experience is required. SAP Security and SharePoint experience is a plus.
Bachelor s degree required. MCP certification is a plus.
Applicant should have strong troubleshooting, communication, listening, and problem-solving skills.
Candidate must be able to work in a team environment or as an individual contributor to ensure I.S. Customers satisfaction.
Customer Focus
Contributor to Team Success Mindset
Decision Making skills
Abilities to Plan and Organize
Change Agent
Technical / Professional Knowledge and ability to support new areas outside of the box of responsibilities and grow!
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