Customer Support Rep
Michigan, Grand Rapids-Muskegon-
Our client, an automotive manufacturing company in the Grand Rapids area is looking for a Sr Customer Service Representative to join their team.
This position is not a call center representative but more so someone that works along with the company s inside sales team to ensure timely order fulfillment and interface in a B2B capacity to make sure customer specifications are met.
Must have experience working with Ford or GM as a customer.
Position will involve:
Ensuring on-time delivery
Ensuring packaging of parts is on par with customer specifications
Forecasting customer demand
Ensuring proper transportation/logistics of delivery
Maintaining specified lead times
Production forecasting/monitoring inventory
Working closely with the Shipping Dept.
Experience working with Ford or GM as a customer