Customer Support Rep

Michigan, Grand Rapids-Muskegon-

Posted: 09/13/2018 Industry: Engineering Job Number: 12098 Pay Rate: $57,000.00 - $65,000.00

Our client, an automotive manufacturing company in the Grand Rapids area is looking for a Sr Customer Service Representative to join their team.
This position is not a call center representative but more so someone that works along with the company s inside sales team to ensure timely order fulfillment and interface in a B2B capacity to make sure customer specifications are met.
Must have experience working with Ford or GM as a customer.

Position will involve:
Ensuring on-time delivery
Ensuring packaging of parts is on par with customer specifications
Forecasting customer demand
Ensuring proper transportation/logistics of delivery
Maintaining specified lead times
Production forecasting/monitoring inventory
Working closely with the Shipping Dept.

Must Have:
Experience working with Ford or GM as a customer
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