Customer Service Assoc.
Michigan, Grand Rapids-Muskegon-
: 1 year of Customer Service experience
Serves as a customer advocate in the client call centers, clearly articulating health insurance information, including but not limited to claims, eligibility and benefit information, in a manner that our customers can easily understand. Works towards a successful outcome for each call by utilizing critical thinking and anticipating the customer' s needs while helping members navigate their through their health insurance.
This resource must be able to use resources effectively, assuming ownership of concerns and escalated calls - communicating when there is a concern and proactively seeking solutions.