Customer Service Assoc.

Michigan, Grand Rapids-Muskegon-

Post Date: 07/26/2018 Job ID: 11911 Industry: Other (HR, Admin, Mkt, Sales) Pay Rate: $13.00 - $13.00

Required Experience
: 1 year of Customer Service experience

Preferred Experience
: Salesforce
: Facets

Serves as a customer advocate in the client call centers, clearly articulating health insurance information, including but not limited to claims, eligibility and benefit information, in a manner that our customers can easily understand. Works towards a successful outcome for each call by utilizing critical thinking and anticipating the customer' s needs while helping members navigate their through their health insurance.

This resource must be able to use resources effectively, assuming ownership of concerns and escalated calls - communicating when there is a concern and proactively seeking solutions.
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