Accounts Receivable Manager
Florida, Tampa-St. Petersburg-Cl
Client Service Manager
This colleague will be responsible to manage the day-to-day collections operations of the trade receivables to ensure receivables are collected and applied timely for the North America property services business.
Specific Duties Include:
: Effectively manage the day-to-day collection and client service functions of the trade receivables and supervise team of Client Service and Cash Application colleagues.
: Provide leadership, training, support, and guidance to team members so they can perform at a high level to provide and facilitate interaction with clients.
: Look for opportunities to create efficiencies and improvements to existing process for the processing, servicing and collection of trade receivables.
: Implement colleague member scorecard including establishing KPIs to measure colleague and team' s performance
: Report the client service department' s progress and statistics monthly to supervisor highlighting trends, achievements, and opportunities.
: Create and maintain a positive work environment
: Maintain proactive and effective communication with operations and sales teams about the receivables and collection process.
: Maintain effective relationships with supervisor, subordinates, operations, centralized services and accounting staff.
: Oversees and assists with the clean-up of unapplied cash or cash on account, short paid invoices and Charge Backs.
: Prepare bad debt reserve on a quarterly basis
: Supervisory responsibilities on special projects as it relates to the Client Service Team
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
: Demonstrated capacity to successfully lead business activities, build relationships and manage staff
: 5+ years' experience managing collections/customer service management
: Strong people management skills
: Ability to adjust and interact with all levels of personnel.
: Strong oral and written communication skills
: Excellent organizational skills
: Strong experience and proficiency with Excel
: Ability to independently manage processes and work with ambiguity
: College degree is required.