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Lead Customer Service Representative

Portage, MI 49002

Posted: 11/15/2023 Job Type: Contract Industry: Other (HR, Admin, Mkt, Sales) Job Number: 24587 Pay Rate: $ 20.00 - $ 20.00

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month + Contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.  

 

Shift will be 9:30am to 6pm or 10:30am to 7pm

 

  • Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products. .
  • Follow standardized process to ensure 100% quality for all orders.
  • Accountable for all record-keeping as appropriate and in accordance with client specifications.
  • Understands, interprets and explains detailed information of printed material and processes.
  • Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
  • Maintain continual positive attitude, builds relationships and fosters teamwork.
  • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
  • Flexibility in responding to new and rapidly changing situations and environment.
  • Demonstrates an understanding of how decisions impact customers and markets.
  • Participates in the creation and continuous improvement of standardized work.

 

Requirements

 

  • 1-2 years of experience required
  • Prior understanding of customer service and order entry preferred
  • Must have Skills: 
    • 1. Analytical-experience working with data to solve problems and develop processes 
    • 2. Organized 
    • 3. Communication (customer service orientation) 
    • 4. Experience with Microsoft Office 
    • 5. Proficiency in Excel including pivot tables and various functions 
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About Portage, MI

Ready to take the next step in your career? Explore exciting job opportunities in and around Portage, Michigan with us today! Nestled in the southwest region of the Great Lakes State, Portage offers a perfect blend of picturesque landscapes, vibrant cultural scene, and abundant career growth opportunities. Imagine working in proximity to Kalamazoo Nature Center, cheering on the Kalamazoo Wings at Wings Event Center, and indulging in the famous Michigan cherry pies. With renowned art galleries like the Kalamazoo Institute of Arts, charming theaters like the Barn Theatre, and the nearby shores of Lake Michigan, Portage invites you to discover a world of possibilities. Let's find your dream job amidst the charm and beauty of Portage, MI!