IT Administrator

Michigan, Jackson

Post Date: 10/20/2017 Job ID: 11030 Industry: IT

Our Client, a Public Utility that provides natural gas and electricity to the majority of Michigan s 10 million residents is seeking a talented and self-driven individual for needs serving in the role of IT Administrator.

DUTIES:

Fulfills requests for IT hardware, software and telecom wireless devices within parameters of team OLAs (Operating Level Agreements).
Procures requested items.
Processes associated invoices to ensure appropriately reviewed and approved to pay.
Maintain accurate inventory of hardware and software models.
Assist with telecom invoice processing activities.
Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
Follows all safety rules and procedures, and contributes to the safety of co-workers and the general public.
Operate a computer terminal and utilize necessary software applications
Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.
Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
Maintains work areas in a clean and orderly manner.

SKILLS:

Ability to interact with internal and external clients to receive information and data.
Knowledge and/or experience in department practices and procedures.
Ability to solve a range of basic problems
Communication skills
Ability to effectively manage multiple priorities
Positive attitude

EDUCATION:

At least 2 years of applicable experience and a High School diploma or equivalent
Strong knowledge of MS Outlook and Excel.
Prefer experience with ServiceNow, but will train.

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