Customer Service

Florida, Sarasota-Bradenton

Post Date: 10/13/2017 Job ID: 11002 Industry: Accounting and Finance Pay Rate: $16.00

This role requires excellent communication, meticulous attention to detail and practical skills and will also involve interfacing with the following: Management, Order to Cash (O2C), Record to Report (R2R), Internal/ External Customers and Shared Service Center Colleagues.

Key responsibilities:
: Execute the billing procedures as outlined for the various businesses & maintain quality control
: Maintain special invoicing requirements by client
: Match support documentation with the invoices prior to sending to the client
: Perform daily reconciliation of revenue sources
: Monitor and reconcile the Deferred revenue account
: Assist or prepare the Unbilled Services revenue accrual
: Problem solve client issues by researching accounts and finding supporting documentation
: Assist with month-end account reconciliations
: Relationship building with client base, Informa entities, management, sales and logistics staff
: Occasional overtime and the ability to perform other duties as required by business needs
: People Management Responsibilities
: General duty of care to colleagues/businesses
: Work collaboratively across teams
: Provide help and a buddy system to other members of the team depending upon your level.

Knowledge
: Thorough knowledge and understanding of AR processes within specific area of expertise
: Preferred candidate will have experience with contract review & maintenance
: Excellent account reconciliation skills
: A thorough knowledge of SAP (preferable but not required)

Required Skills & Abilities
: Good communication skills with the ability to build strong relationships with key contacts
: Proficient skills in Excel, Word and Outlook are essential
: Maintain attention to detail and remain approachable whilst working under pressure
: Act with integrity, tact and diplomacy
: Ability to complete a variety of related tasks and pro-actively solve problems
: Excellent Customer Service skills
: Organized and able to meet deadlines
: Ability to be flexible within role
: Confident and highly motivated

Qualifications
: High School Diploma or equivalent
: Must have 2 years of Accounts Receivable experience
: Advanced skill in the Microsoft Office Suite

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